Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Great hotel, staff, breakfast, cleanliness, room size, etc. Wonderful all around except -- see below.

Excellent staff and very attentive. The facilities were clean, the the bed was very comfy, I felt well rested after a good night's sleep.

The location was great; easy access to the interstate. The hotel was very clean and the staff were extremely friendly. We also enjoyed the breakfast buffet. There was a large variety of foods to eat and it was well stocked and tasted good. The room was nice and I liked that they used Dove products for soap, etc.

Our stay was great. Everything was as advertised. We didn’t eat breakfast but the selection seemed decent. The beds were fine but could’ve been a little more comfy. The water in the sink had a little smell but not in the shower. They only have 1 elevator that does a little more knocking and bumping than I would like, but it got us up and down without issue. Overall this hotel was nicely renovated and maintained. I would definitely stay again.

well when we fitst arrived I had booked from booking.com as pet friendly hotel. i saw where they hold a deposit. but when we git there the girl is like we charge 75.00 extra for a dog. i was like no where did i see that on the site. she apologized and asked me if i wanted a refund. but we had just traveled 10hours. just needed some rest. So i took it. next morning the gentleman who checked me out asked about our stay. i told him same thing I told her and i said my dog is cleaner than people a little frenchie named Gemma. Again he apologized. when i looked at my bill when ee got home he removed the 75. fee. I am so grateful there is still good customer service out there.